Our Terms & Conditions
Fees
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Students may be offered a free trial depending on availability. A free trial acts as a taster session for the pupil and the parent to assess the Learning Labs methodology.
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A student is only allowed to have one trial (maximum one session – 1/1.5 hours of tuition) per programme type and, if s/he continues the lessons, the parent or student (if over 16 years of age) is liable to pay for a session as normal.
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Tuition fees for each month are payable in full in advance; they are collected automatically by Direct Debit.
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Any active Direct Debit is required 48 hours prior to the students first session.
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It is the parents’ responsibility to abide by the payment deadlines as shown on the application form and the academic calendar. Learning Labs reserve the right to cancel course entry and tuition sessions, due to untimely or inadequate payment. In such cases, parents are called to pick up their children from the centre and the student is supervised outside the classroom until the parent arrives.
Cancellations
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Students are automatically enrolled for the following month unless their parent/guardian provides a 1 month cancellation notice.
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Learning Labs do not refund fees that have been paid - any paid sessions have to be attended as part of the cancellation process.
House Rules
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Students and those responsible for paying their fee are liable for any damage they cause to school equipment and the premises.
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If students bring mobile phones, toys, iPods or similar items to the classroom and the teacher considers the lesson is disrupted by their existence, s/he might confiscate them till the end of the lesson. If the student does not comply with the teacher’s instruction, then the centre manager might call the parent to pick up the student early without any refund.
Absence/Make-up classes
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All absences should be reported by phone 48 hours prior to the lesson day.
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Refunds are not offered for non-attendance on a Learning Labs session. A student’s place is reserved at the point of registration – this reservation is payable and not affected by physical attendance. Learning Labs do offer the opportunity for a student to catch-up a missed session within the same week.
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Missed sessions cannot be rolled forward into future weeks; such sessions must be caught up within the same week.
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Classes may be combined in case of low attendance of pupils or absence of a teacher.
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A replacement teacher is provided if the usual classroom teacher is sick, late or leaves her/his position with us. Parents cannot claim a refund in such cases if the lesson is covered by a supply teacher, or the children are still taught in a combined classroom.
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If the centre is closed beyond our control in the case of poor weather, a power cut, or an event or incident which prevents lessons from taking place, the cover lessons will be provided at a convenient time and branch depending on the circumstances. Par
Our Privacy Policy
Privacy Policy
Effective Date: 23/08/2023
Welcome to Learning Lab's website ("Website"). We value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines our practices for collecting, using, storing, and protecting your data. By using our Website, you consent to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information: We may collect personal information such as your name, email address, phone number, and other relevant details when you voluntarily provide them to us. This information is used for communication and personalized services.
1.2 Geographical Location: We may collect and process geographical location data to enhance your experience, provide location-specific content, and improve our services.
1.3 Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your browsing experience, analyze usage patterns, and improve our services. Cookies are stored on your device and can be managed through your browser settings.
2. Use of Data
2.1 Customer Information: We collect and store customer information, including email addresses and contact details, to
provide educational services, respond to inquiries, and inform you about relevant updates.
2.2 Geographical Location: Geographical data is used for statistical analysis, enhancing user experience, and providing location-specific information.
2.3 Cookies: Cookies help personalize your experience, track website usage, and improve our services. You can manage your cookie preferences through your browser settings.
3. Data Security
3.1 Security Measures: We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration.
3.2 Third-Party Processors: We may engage third-party service providers for data processing (e.g., payment processing, email marketing). These providers are carefully selected and comply with data protection regulations.
4. Marketing and Communication
4.1 Email Marketing: We use your email address for sending you information about our services, promotions, and updates. You can opt-out of these communications at any time by using the "unsubscribe" link provided in our emails.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes stated in this policy, unless a longer retention period is required by law.
6. Legal Basis
Our data collection and processing are based on your consent, legitimate interests, and compliance with applicable laws and regulations.
7. Your Rights
You have the right to access, correct, update, or delete your personal information. To exercise these rights or inquire about the data we hold, please contact us at admin@learninglabsuk.com.
8. Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be available on our Website.
9. Contact Us
If you have questions, concerns, or requests regarding this policy or our data practices, please contact us at:
Learning Labs.
Contact Email: admin@learninglabsuk.com
By using our Website, you agree to the terms outlined in this Privacy Policy. Thank you for choosing Learning Labs!